Refund Policy

Refund Policy

At ePathNexus, we are committed to providing high-quality educational content and ensuring customer satisfaction. However, we understand that circumstances can change, and a course might not meet your expectations. Our refund policy is designed to be fair and transparent while maintaining the integrity of our platform.

1. Refund Eligibility

Refunds are available under the following conditions:

  • Purchased Course Not Accessed: You are eligible for a full refund if you have not accessed or started the course within 14 days of purchase.
  • Technical Issues: If you face persistent technical issues preventing access to the course content, and our support team is unable to resolve them, a refund may be issued.
  • Content Quality Concerns: If you believe the course does not meet the description or advertised standards, you may request a refund within 7 days of accessing the course.

2. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

  • You have completed more than 20% of the course content.
  • The refund request is made after 14 days from the date of purchase.
  • The course was purchased during a promotional sale or with a discount coupon (unless otherwise specified).
  • You requested the refund for reasons unrelated to the course quality, such as a change of mind or lack of time.

3. How to Request a Refund

To request a refund:

  1. Email us at [email protected] with your order details, including the course name, purchase date, and reason for the refund request.
  2. Our support team will review your request and respond within 5 business days.
  3. Approved refunds will be processed back to your original payment method within 7–10 business days.

4. Additional Terms

  • Refunds are processed on a case-by-case basis and are subject to our discretion.
  • ePathNexus reserves the right to suspend or terminate your account if fraudulent refund activity is detected.
  • Some courses may have specific refund policies, which will be mentioned on the respective course page.

Thank you for choosing ePathNexus. If you have any questions about our refund policy, feel free to reach out to our support team at [email protected].